Give control in teams greyed out. Sep 5, 2024 · Take control of a shared screen.

Give control in teams greyed out In the meantime, I have taken the liberty to create an entry for you in the Feedback Portal Microsoft Teams · Community, I have asked my team to vote, and you can share your vote and comments there as well. Unable to click or type on the remote machine. Sep 5, 2024 · Take control of a shared screen. However, when joining a meeting via the May 7, 2021 · Sure enough i can't access the links anymore and the settings are now greyed out for me aswell. If the browser version has updated messages, then try restarting the desktop app to see if it updates. Sep 4, 2020 · After they do a screen share and when the host gives mouse control or allows the mouse control request, the attendee has no mouse control. Then go to Devices and manually select your camera. So far it's only affecting some users in the office. Please try to clear the Teams cache and restart the Teams to see if the issue is fixed. This is due to a technical limitation that they're planning to fix. If both are on 2203, experience is the same, can share the screen and give control, but the other person can't actually control. The option is just grayed out and it says I can't give control because hardware acceleration is disabled. Launch Teams and click on your profile picture. However after the functionality still does not work. com Apr 19, 2023 · I struggled with a similar issue where the 'Record' option was greyed out, despite the fact that 'Meeting recording' was toggled on under 'Meeting policies'. To use your mic in Teams, you might need to change privacy settings on your device or on the web to give let Teams access to it. The user is able to see the screen but is not able to have control. We have waited 5 days then tested with both users using the desktop version of Teams and it is still greyed out for the External User. The menu is there and if I perform a print screen, I can see it, if Apr 26, 2021 · Then, try signing in to Teams through your web browser. Sep 19, 2023 · Hello. What is the symptom of this issue? The option is greyed-out? 2. I'm trying to give screen control on microsoft teams but unable to do so. Jan 19, 2024 · Have you tried clearing Teams cache? You could follow the steps below to clear Teams cache using the classic Teams: 1. Please Help Oct 4, 2019 · The give control is either not working due to outdated graphics card drivers, or the users isn't logging in as a tenant user and is for some reason in the Team via Guest account which cannot Share control. You can refer to Give control doesn't work when you share screen in Teams - Microsoft Teams | Microsoft Learn Hello Please i need your help on this issue. If you are unable to request or give control in Teams, see this post. Dec 19, 2023 · 4. Click on the menu to access the Microsoft Teams give control option. whenever I click on teams the screen loads up, but its all grey, I can't click on anything or access anything it's like my cursor is not affecting it (if that makes sense), or it's like when your screen is frozen and you can't click on anything . If some one share the screen to me means if I give the request control Option they are not getting allow & Deny Options. 1 or newer (not LTSR) Nov 11, 2024 · View live transcription in Microsoft Teams meetings - Microsoft Support [3294-318e-020-4b84] is for your reference. On the toolbar, click on the Give Control button. Operating System Permissions: If you are on a Mac, you need to give Microsoft Teams accessibility permissions in the system preferences to use the "Give Control" feature. Is it occurring on a single user or on a certain device? What is the OS version and Teams version? Feb 21, 2025 · I am facing an issue where the "Give Control" option in Microsoft Teams is missing when I try to share my screen during a remote session. Teams will send a notification to the participant, letting them know that you have granted them control of your screen. The camera is greyed means there is no available camera found. You can find a "Give feedback" option in the Teams Nov 20, 2018 · One of my users is trying to use his camera on his Teams on Windows 10. 7. To be specific: I was able to give control and he was able to request it, but after accepting the request, simply nothing happens and I can only see my own mouse. When this assigned policy is On for a user, the Give Control option is displayed in the top bar during a sharing session. This setting is a per-user policy. On the sharing toolbar, select Give control. The menu is not displayed. 32771 (64-bit) The mouse cursor can be moved around but the button does not work. Aug 27, 2020 · To give and take control of shared content during sharing, both parties must be using the Teams desktop client. However, once the original user attempts Apr 29, 2024 · You can toggle this setting On or Off in the Teams admin center or manage this policy in PowerShell. Apr 13, 2020 · When using Microsoft Teams with external participants, the “Request control” button within Teams is dimmed/gray/grayed out. The description below suggests otherwise: Give control. Jan 24, 2025 · Reference: Clear Teams cache - Microsoft Teams | Microsoft Learn. Make selections, edits, and other modifications to the shared screen while you have control. I have reinstalled Teams a couple of times and checked that Teams is se to allowed to control this computer. 22472 or newer-Citrix Workspace App Current release 2112. We are at loss to understand the issue. Let's look at the following example. Oct 7, 2020 · Hi We have two 0365 Tenents when we use team in one we can share and Give control But when we team between the two tenents we can desktop share but not take control (Grayed Out) what am I missing ? Aug 5, 2019 · I have a issue in Microsoft teams, I can't give control to users, only to view. Check your team settings. Dec 7, 2023 · Request Control in Teams if you want to access the screen. Another thing you can try is the settings in your teams client. Select the name of the participant you want to grant control to. 2. Nov 17, 2021 · Normally, when sharing the screen / window / program there is a red border around it and a bar on top to give control. If I am invited to a Teams meeting and join, it does not recognise my active logged in Teams window and launches a new one as a guest. Please be assured that I will do my best to provide a satisfactory response and assist you with resolving the problem. His hotmail account added … Jan 20, 2021 · How to give control in Microsoft Teams. You can assign this policy to individual student or large sets of users. At the top of the screen you’ll see the content sharing menu. I dont know what might be the cause Jul 22, 2020 · I am running MS Teams on Mac OS Catalina 10. 4. Both will be in control of the sharing and the presenter can take back control anytime. The Fix. I am having a little issues with pinpointing why our org. Oct 4, 2019 · When screen sharing in teams I am not able to give someone control of my screen. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. This is on my company laptop and we started using Teams to replace Skype. When you encounter attendees whose names appear but are greyed out in the “Give Control” drop-down during screen sharing in Microsoft Teams, there are a few potential reasons for this behavior. I can give control to another presenter but cannot take it back. The computer-to-computer ios feature: Give Control: On the sharing toolbar, select “Give control. Why am I not able to give control to partner in MS Teams? The Give Control button visible and is used but partner is unable to actually control the mouse/buttons. com Oct 3, 2019 · When screen sharing in teams I am not able to give someone control of my screen. This is completely missing. Both video and audio work for this. I see the give control button pop up, but when I try to click the drop down arrow, I'm unable to to select a name. Camera is enabled in Dev manager. If you are joining from a personal laptop that is unmanaged (not domain joined or AAD registered) with a guest or unauthenticated account. Microsoft will also release the give and take control functions for users on VMware and Citrix on VDI. From where i can remove this restriction please suggest When the user shares their screen to present and allow control by another user- the option is not displaying on the bar up top or when the give control option shows it doesn't do anything. Apr 4, 2023 · Teams features are enabled/disabled by your admin they can set it to employees only, authenticated users, guests, or everyone. Clear Teams cache - Microsoft Teams | Microsoft Learn. Teams Client: The "Give Control" feature works in the Teams desktop client and might not be available or function correctly in the web version or mobile app. 5. Jun 30, 2023 · 2] Grant and seek control of a sharing session. ” Choose the name of the person you want to give control to. The clients are all windows devices I am trying to remote control. Teams will send a notification to that person, letting them know they have control. She tested it and everything worked fine, now today she cannot share. I am able to change it when I access Teams on my Surface. Issue: When using Teams within the VDI, the option to give control during screen sharing is missing. 3. It's greyed out and is set at none. You can then select who you would like to give control to Apr 4, 2022 · Hi all, I am new to Microsoft teams administration. It's important to note that you can only give control to specific participants after you've started sharing your screen. Aug 17, 2023 · If both parties have the Teams desktop client, you can try managing meeting policies in Teams. The other person does not get the button to apepar. When I share the screen to another user I'm not able to see the Give control Option on top of my screen. After I added it to her ribbon, it was greyed out and she's unable to click on it. It is not an HDX issue (we have disabled this) When a guest requests control from the presenter who is on a xendesktop. More info: The user that initiates the screenshare can do any of the expected actions during meetings. Most likely, your laptop also comes with its own built-in camera. If you connected an external webcam to your laptop, you need to specify which camera you want Teams to use. Sep 16, 2024 · The user creates a meeting using the Outlook Classic Desktop application. On a call, giving someone access to control your screen is fantastic for collaboration. Mar 19, 2021 · I am using Ubuntu latest version, on new Dell, using Teams Preview edition. I put in place a new policy through teams admin allowing our HR lady to share and give remote control to external users last week. Apr 10, 2020 · I am unable to change the camera device setting in MS Teams. However, while the feature works perfectly fine in some workstations it remains greyed out in others with same configuration. Microsoft often collects user feedback to improve its products. May 4, 2023 · HiyaPermissions are granted for both mic and camera for MS Teams. In Teams, when mousing over the greyed out 'Start recording', it said 'Only people designated by admin policy can start recording'. Jul 4, 2023 · Hello there, I'm Gowtham, I'll be happy to help you! I apologize for the issue you are experiencing. Verify that your computer has a dedicated graphics processing unit (GPU) capable of hardware acceleration. everytime I try i get this issue - because "hardware acceleration is disabled" but my "hardware acceleration" is enabled and before it's work fine. Problem becomes with both are using a Citrix desktop. The Video and Colling icons on the top left are greyed out and indicate they are disabled. Dec 26, 2023 · The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. If the issue persists despite the above troubleshooting, I'd recommend involving our online support team to further investigate on this as they have higher permission to run investigation compared to us in Microsoft forum community. In recent screen share meeting , i am unable to get option to ask for control, from his end also there is no option to give controls. Give control doesn't work when you share screen in Teams. Request control in Microsoft Teams gives users the power to request permission to take control of someone else’s screen during a meeting or presentation. Oct 18, 2021 · We are having an issue in 1912LTSR with the ability to give control within teams. 2 Login to https://admin. Sep 1, 2023 · We will surely raise your concerns to our Product Development Team and hopefully, this can be included in future updates. Aug 1, 2021 · Controls not working in MS Teams via screen share. I've double checked Meeting Policies within MS Teams admin center and "Allow a participant to give or request control" is turned on. You can then select who you would like to give control to Apr 10, 2020 · Teams button for Outlook calendar is greyed out I'm the IT dept for my company, and a coworker tried to set up a Teams call via her Outlook calendar today, but the button was missing. 4. Our user also does not have the option to give control as it is greyed out as well. Intel HD Graphics 4000 Lenovo 2191 Sep 27, 2024 · Teams client is installed on both VDI and local laptops. If the issue is specific to the MS Teams desktop app, then try clearing app cache by these steps and try again: 1. Except it looks like for many people it's an issue that comes with using a docking station. 6. Please help!!! Feb 21, 2022 · I want to give control to a participant in a meeting but I cannot see "Give control" from MS Teams. Oct 12, 2023 · Using this feature, you can easily give control, and the other user can take control or request control of the shared content during a meeting on the Teams app. 15. Could you advise if Microsoft has disabled this feature for Teams (Free version). To take control while another person is sharing, select ‘Take control’. it was working fine up until now. Dec 20, 2022 · Hi @Iniobong Nkanga . We tried the steps mentioned earlier to see if that resolves it, but didn't work. Before you start sharing your screen, check the "Give control" option. The person sharing can approve or deny your request. If one is using a Citrix Desktop and gives control to a person that is using Teams on their laptop, then that works fine and vice versa. Based on my knowledge, guests are able to take remote control of your screen if your organization has allowed external participants to given or request control. When she attempts to give control to other users in the meeting, the option is grayed out. A meeting participant can request control while another person is sharing. Jul 8, 2020 · Allow an external participant to give or request control by clicking the slider; Allow a participant to give or request control; Replication of this setting toke some time in my tenant but after a while external users were able to request for remote control. It will help to isolate the issue with the desktop app. com, use "Use the web app instead" option to open teams in a browser and check the outcome. Jan 14, 2022 · Similarly, with the take control feature, a user can request control of the screen when another participant is sharing. 239. What is request control in Microsoft Teams. I can join meetings I create in the app perfectly fine with both camera and microphone working. Select ‘Release control’ to stop sharing control. Jun 15, 2020 · When we have a meeting if I try to grant control to someone else, when using the browser to access Teams, the drop down option either doesn't appear or if it does, it doesn't show the other person's name when I click it, so fails. It's been about a month of trying to troubleshoot this problem when I have time. Consider providing feedback directly to Microsoft through the Teams application. Aug 8, 2019 · -----Beware of scammers posting fake support numbers here. and computer was restarted after Mar 7, 2023 · Can't give the file owner "full control" ALL greyed out, inheritance greyed out, EVERYTHING. I have gone through many different trouble shooting steps along with updating all relevant drivers and applications. Sep 3, 2020 · Hi I have this problem but the other way around, I can not control others computers, where I could before. However, once the original user attempts Jan 20, 2021 · How to give control in Microsoft Teams. We are a community that strives to help each other with implementation, adoption, and management of Microsoft Teams. Once the request is approved, the user can make edits, selections, and any other modifications to the shared screen. 在 Microsoft Teams 桌面客户端上与其他用户共享屏幕时，其他用户请求控制你的屏幕。 在此情况下，你可以在“共享”工具栏上看到用户的请求。 A Subreddit for discussion of Microsoft Teams. Media access is allowed. So seems there is a issue with the linux client. See full list on learn. 0 ). This issue only seems to affect calls, in meetings everything behaves Aug 11, 2023 · I can use the chat functionality without issue. Could you please create a test meeting and see if the issue can be re-produced? Oct 17, 2023 · c. "Give Control" is still greyed out. Jan 25, 2021 · Go to access 'Teams Web App' https//teams. We have the allow sharing with external guests setting turned on in Teams Admin. If we both use the Teams app it works a treat. com Unable to Give Control while Sharing Screen. It's an HP EliteBook 840 G3. 21759), I was not able to give control to my Co-worker while sharing my screen. May 19, 2022 · Give/Request Control in Teams works with the following versions:-Teams 1. Participant Permissions: The participants you want to give control to should also have the appropriate permissions. Users can click “Request Control” in their Teams toolbar. teams. Nov 7, 2022 · 3. The button is there but is greyed out. Hi, I also have this issue and I see now that it work only if I connecting in the laptop (Lenovo - yoga) I work usually with docking station ( Gold Touch USB 3. Control isn't supported when either party is running Teams in a browser. Aug 31, 2020 · Hi community, since the last MS Teams Update (1. Our Product Jan 13, 2025 · Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. WINDOWS 10 As the title says, every single time I have to delete some Windows 10 bloatware that is bogging down my system, I am faced with this absolute mountain to climb of searching through articles that have no definitive answer. ? If I use Remote Desktop Connection it works. To use PowerShell to control whether external participants can give control or accept requests for control, use: Set-CsTeamsMeetingPolicy -AllowExternalParticipantGiveRequestControl For your reference: Mar 14, 2022 · I tried the Request & Give Control feature in Teams, after setting the graphics performance preference. need some advice on below please While taking remote of external company via teams, request control says disabled or greyed out. 1 You need to be the Office 365 Administrator, if not, contact your IT department. Mar 6, 2020 · Hi Jenny_Amari. Dec 7, 2023 · I can't see option to give control or annotate on shared screen, this happened after updating to latest version of TEAMS, could somebody help me fix the issue Jan 28, 2025 · It look like you didn't give permission to your browser to access your teams Mic. To check it, please sign in to Microsoft Teams admin center using an admin account and create a new meeting policy and assign it to the users or groups you want to manage. I have a user who can't seem to give control to other users outside of the first call they make after opening teams. If you would like to delegate certain responsibilities to another meeting participant or allow him to change a file, you can give control to that Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen. Sep 4, 2020 · Camera greyed out and microphone not working on microsoft teams. The user has the option to give control to other users. 8. This remote control feature has never worked in your VDI environment. If you are using the desktop client and still facing issues, you can try the following steps: After sharing your screen, locate the content-sharing menu at the top of the screen. In this quick tutorial, you’ll learn how to use remote control with Teams, including how you can request or give remote control of your mouse and keyboard with other Teams users. This may have started when teams or my laptop were updated. 00. Jun 2, 2024 · Hi Team, I regularly have call with my friend over MS Teams and used get controls and work. I have version 1. Also, please bear in mind that this affects multiple PCs. We use office 365 corporate supported edition. My OS - win10 1903 build -18362. Is this a known issue? Dec 1, 2023 · 4. They should be attendees in the Apr 6, 2022 · 本文内容 症状. Please check this link : My microphone isn't working in Microsoft Teams - Microsoft Support [1b99-d6db-99b-5e44] Apr 13, 2020 · When using Microsoft Teams with external participants, the “Request control” button within Teams is dimmed/gray/grayed out. Apr 6, 2022 · Wanneer dit probleem optreedt, ziet u de volgende informatie in de clientlogboeken van Teams: info -- [screenSharing][control] appSharingToolbar: AppSharingToolbar created with hardware acceleration: false May 19, 2020 · That’s all very well but nothing changes! You restart Teams, you restart the computer and still nothing. Issue Details: When I access a remote PC using Microsoft Quick Assist , I open Microsoft Teams on the remote PC and start screen sharing. microsoft. But on some calls, Teams give control doesn’t work. The same users can use this feature when using Teams on their local laptops Aug 27, 2019 · While I'm complaining, I'd love to be able to control the screen during admin prompts through Teams, otherwise screen control is quite useless for me as an IT pro. I had the same user create a meeting using the new version of Microsoft Teams. cannot give control of the shared screen with external users. Any help would be appreciated. 6. Thanks for any solutions. Hover over it and select Give Control. I Hello Please i need your help on this issue. Based on it, I suggest you can check if the default camera is added/choose by referring the steps below (Click on the avatar>Settings>Devices>Camera). Select the name of the person you want to give control to. Strange behavior: Now if I share something with teams and press my PrintScreen-Key which opens Greenshot the bar and red border is visible. User Impact: Users who are given control by a presenter during a Microsoft Teams meeting are unable to . Aug 25, 2023 · SymptomsYou share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. In this situation, yo Except in a couple of cases (we have multiple examiners accessing multiple PCs) the examiner is unable to request control. When using a Mac, they do, and i am able to share. Once I give control, I lose my tool bar. Select camera in Teams - So with the external webcam plugged in, in a Type C port, it lets us choose the camera, but the Microphone and Speaker section then get greyed out. You share, we listen. Apr 7, 2023 · A Microsoft Teams remote control feature makes it possible for remote teams to collaborate via online meetings, for example, audio or video calls. Update Teams: If you are using an older version of Teams, consider updating to the latest version to ensure compatibility with volume controls. Microsoft Teams Give Control not Working. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Mar 30, 2023 · If you are the global admin or Teams admin, you can go to Microsoft Teams admin center > Meetings > Meeting policies > Content sharing > Turn off “Allow a participant to give or request control”. Jun 7, 2022 · It doesn't appear to be any rhyme or reason when screen share is greyed out during a call and get the message "Screensharing is disabled". Feb 4, 2021 · Microsoft Teams Camera Icon Is Greyed Out Select Your Camera. 1. During testing, I can duplicate this issue. The request control is still greyed out 🙁 You want to despair but fear not this ‘may’ be the answer. To be able to share screen control in Microsoft Teams you first share your screen then you give control through the content sharing menu. I have tried disabling the Antivirus while testing, no luck unfortunately. It’s an important feature considering that the Teams app is used for official meetings, and hence, it helps you share presentations or exchange files with other participants during Aug 17, 2023 · If both parties have the Teams desktop client, you can try managing meeting policies in Teams. Seamless collaboration and increased teamwork is possible with this feature. all permissions are on, everything is updated including the driver for camera and microphone apps. The following message appears when trying to do so: It's an inbuilt Intel graphics chip and there doesn't appear to be any way to turn on hardware acceleration. Jun 8, 2021 · We have turned on the 'Allow an external participant to give or request control' in the Teams admin portal. Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. Aug 13, 2019 · On certain workstations in our organisation, we are unable to request/give control while on a screen sharing session in Teams. Latest message. Title: Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen. I cannot give control of a teams shared session. If you leave the Teams conversation where you were trying to take control by clicking in a different function in Teams (say a different chat conversation), then original conversation where you were sharing a screen/attempting to take control will minimize (become a small window). Aug 26, 2020 · a2c91g5s I think what @Tokumi_Yokohira was attempting to say is this. 3. After the first call the bar/menu with all the option does not drop down and if a user request control nothing show up on the screen missing the drop down. Teams sends a notification to that person to let them know you’re sharing control. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal. Jun 28, 2022 · With Give and Take Control: A presenter can give control of the shared content to another meeting participant to help present, change a file, make modifications, or demonstrate something. Thanks for your post in the community. The camera icon is greyed out, the camera settings in Teams are greyed out and Teams doesn’t show up in Windows Settings > Hi, Please could you help with calling team members? Setting up scheduled meetings works fine however, calling from a chat window does not appear and the video/call button is greyed out when you hover over the profile. This behavior is by design. When this assigned policy is Off for a user, the Give Control option isn't available. I dont know what might be the cause Mar 23, 2020 · I've downloaded Microsoft teams on my surface pro-2017. So I saw this: unable_to_give_control_while_sharing_screen and this /hardware_acceleration In this Microsoft Answers thread, they still haven't figured it out. I did notice that if the attendee (person not hosting the screen share) gets out of the presentation window and then gets backs to it, it will sometimes work. After months of never having a problem I am unable to give control to anyone I'm in a call with. A dropdown menu will appear with a list of participants in the meeting. We have been searching high and low for a teams policy that is blocking the permissions settings, but we can't find anything. Mar 30, 2020 · Of late we have been trying to use Teams meeting with Give Control feature to allow colleagues to access their workstation from Home. Feb 1, 2024 · 4. Can somebody help? regards, Prabin Acharya. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q. dcrqxzlxz rba khk piwmo xbzbdi juqy vhnkb gljm effvr dmqtxjw jqhr gozp sctwb nge pslkhbn