Device setup failed autopilot This will show most errors etc. Most people have just learnt to skip the ESP page but it might help to actually understand what is going on here. But wait, you’re the support person, right? In Autopilot v1, we could easily use the enrollment status tracking CSP to pinpoint which apps failed to install. Device asks me to login with my AD creds and I can see it has joined the domain. 5 minutes. In order to Once the user provide its credentials the device gets stuck at “Please wait while we configure your device” for 25 I can provide the Autopilot and Device Management event logs from a failing device as well as the I found that if I rebuilt an existing device (already built by Autopilot) it would fail to get the Convert all targeted devices to Autopilot: Select Yes to automatically convert Intune managed devices to Autopilot; Deployment mode: So just to follow up. This failure can occur when certain In this blog, I’ll walk you through some powerful troubleshooting techniques to help you tackle issues during Windows Autopilot Device Preparation (AP-DP), whether it’s Go to Devices / Enrollment / Enrollment Device Platform Restrictions; Check your Device type restrictions policy; If necessary, modify the settings to allow personally owned devices. . Please advise. We are having some For example, if the device health status is Pending, select 5 on the menu. Autopilot is a time-saver, If set to Yes users can reset devices when installation fails, if ‘No,’ users are not given the option to reset the device. Check your device configuration: Verify that the device is properly configured and meets the requirements for Autopilot. exe /enable in an elevated command prompt and Initiate Autopilot Reset again. Go into the Intune Azure portal, and select Devices > All devices. The deployments don't fail, but we are noticing a few issues. 0 votes Report a concern. Windows AutoPilot + Chocolatey - apps not getting installed during device setup upvotes Autopilot Device assign a user Pre-Provisioning? upvotes PXE Boot Failure upvotes Joining your organization's network (Previous step failed) Registering your device for mobile management (Previous step failed) Cause: The targeted Windows device doesn't meet either of the following requirements: The device must have a physical TPM 2. trying to enroll device into intune via autopilot but the device setup has failed. Computer pics up all apps but fails lately. When Autopilot Device Preparation encounters a problem, you might see a message on the device saying that device setup couldn’t be completed and that you need to contact your organization’s support. We’ll walk through each phase of the policy. Use the Edit button on the right-hand side and add the below query: (device. When "setup windows and configmgr" is enabled in the task sequence, autopilot invariably gets stuck, even though I have implemented steps later to remove the client. However, the last three devices, which are the same models as the ones that previously worked, are encountering an issue during the device setup stage. 5. Device goes through Device Preparation then Device Setup, both complete. It won't be created if the device setup phase fails. Changed that to dynamic groups that encompass autopilot devices and users with 365 business premium licenses. nl) Let’s start with a small summary. Autopilot pre-configures devices to meet your org’s requirements, Device Setup. Make sure this setting does not contain a value of 1, which generally indicates a profile was not downloaded. If you are deploying HAADJ devices and you don't wait until your AD Connect has sync'd the new computer object to Azure AD (0 to 30 mins), then you won't get your Azure AD Token during your first windows logging, causing the user phase of the ESP (the third one) to When going through the Autopilot setup, it is failing at the "Apps" portion. The only fix I have found for this is after the device has failed, which is to send an autopilot reset command to the Key Components Details; Device Enrollment: Device Registration: Register devices with Windows Autopilot by uploading device information to the Microsoft Intune portal or using partner integrations. A community for people to share information about Windows AutoPilot. Device Preparation: Completes in seconds. I have an idea. I had to then reset the device multiple times until it I have 20 HP Elitebook 640 G9's, I'm putting them through the autopilot pre-provisioning process, 17 have gone though the process with no issues. Hello everyone, I'm currently using autopilot to enroll devices into Intune. The workaround is to reset the device. Please couldn't mix two enrollment methods in a device. Windows Autopilot is a collection of technologies that simplifies the process of Discover how to troubleshoot failed app installations during Autopilot setup. Lately, however, Autopilot setups have been failing while on Ethernet during the enrollment status page under Device Setup - Windows Autopilot is a collection of technologies that simplifies the process of setting up and configuring new devices. 2022-03-09T01:17:48. If the “skip connectivity check” setting is specified in This only happens after a device is reset or a fresh start command is sent to the laptop as we plan to redeploy the devices. Hi sir, facing issues in deleting the autopilot hybrid azure ad joined device. - When I check the diagnostics, the following errors are seen: Autopilot settings: User-based Azure AD Join We will cover the essentials for implementing Autopilot, useful in both corporate and personal lab settings. Verify that the user signing into the device during OOBE is a member of the user group specified in the Windows Autopilot device preparation policy. The main issue is that the Autopilot deployment seems to skip the Device Setup phase and gets to the Reseal screen in only about 3 minutes. be) During Autopilot, it fails at "Device Setup" - Security Policies The other steps don't continue because "Previous step failed". ESP doesn't apply to a Windows device that was enrolled with Group Policy (GPO). Windows Autopilot is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. 8 -- Skip OEM Registration. I got a device only Intune license and applied it to the group I am using for this shared device. This subkey is created in the account setup phase. Every time I build another device via In ESP account setup, joining your organization is completed, and rest all are in identifying state. log - You can view this pressing shift + F10 during Autopilot. Our autopilot process is failing at the APP installation step. “Device is already enrolled” Device Configuration With a Windows 11 device that was rebuilt fresh from a USB stick, a prompt pops up during the device setup phase saying the “You are about to be signed out” and Windows will be shut down in 10 minutes. You can also use Windows Autopilot to reset, repurpose and recover devices. ADMIN MOD Autopilot Failure - Microsoft 365 failing to install . In stage 5, the Intune client plays a major role. Trigger a reset for each device. It is key, that the setting Users may join the device to Entra ID is enabled for the Autopilot users. When you have conditional access configured and you are requiring compliant devices to access all cloud When we logged into the device, it got stuck at "Please wait screen". 16 -- Skip EULA. When we enroll a (for example 1909) system, during the ‘Setting up your device for work’, In addition, if the MFA is not finished, the authentication will be failed, Then the Autopilot will not complete. Things I have done: The laptop has been imported to Windows Auto Pilot Devices with its HWID. When working with windows autopilot, Next Generation Windows Autopilot Deep Dive Troubleshooting. Securing your hardware -- Failed: In this case, multiples devices that appeared to be properly configured somehow failed the Autopilot Device Preparation (AP-DP) enrollment. However, I see the app is installed and even in the Intune console it shows it installed successfully. Interestingly, this device successfully went through Autopilot a few months ago. What do the Autopilot Failure diagnostics contain? When an Autopilot failure occurs, logs are processed on the failed device and then automatically captured and uploaded to Intune. User enrolling the device has To fix it, remove the device object from Microsoft Intune and Microsoft Entra and re-register the device with the Windows Autopilot service. We can click "Show details" on Device setup to see more details. Ramesh 1 Reputation point. This subkey contains the following subkeys: DevicePreparation I'm trying to use Autopilot to rollout KIOSK devices. Entra ID>Devices. Thanks for any help. The diagnostics collected from Autopilot failure device may contain personally identifiable data, like the name of the user or the device. 2 chips don't work with There are no platform or device restrictions interfering with the setup. For more information about Microsoft Entra device registration, see the Microsoft Entra device identity documentation. As shown below, the AP-DP Let’s learn how to start Windows Autopilot Troubleshooting. Once all of the configurations for the Windows Autopilot self-deploying deployment are on the Intune and Microsoft Entra ID side, the next step is to start the Autopilot deployment process on the device. Profile Assignment: Used to have Intune scope set to all. Devices>Enroll devices>Automatic Enrollment. If I choose just one of my apps, and I've tried individually an MSI, EXE and Store app, neither are installed during the device setup. It still shows as autopilot device and cannot delete it . The process really contains several distinct parts:The Out of Box Experience (OOBE) like selecting language, region and keyboardEnrolment in Intune and joining the so what ive done so far is go into endpoint manager > devices > enroll devices > deployment profiles : here i created a profile that is a user driven auto pilot i did then configuration and did the assignment to a group called autopilot then i went into devices > configuration profile and created 2 profiles , one for disabling windows hello For an overview of the Windows Autopilot self-deploying mode workflow, see Windows Autopilot self-deploying overview. I have added Company portal app (offline version) from Microsoft store for business and deployed it to few autopilot devices. The Windows Autopilot device preparation doesn't require importing the device hash and it simply uses the device serial number to identify a device as a corporate device. Also, it says there only 2 apps trying to install. Computer only installs 1 app via device setup and does not pick up any app to I know that our problem was installing apps failed during Autopilot ESP. Configure device preparation. In this stage, the Enrollment Status Page tracks the device setup items like: Security policies, Applications, Connectivity profiles, Certificate profile. When stuck on account setup run CMD (Shift+F10) launch explorer and rerun the OOBE, from here create a local account to reach the login screen, assuming the system has actually connected to Azure you should now be able to log in with your Azure details. Please see attached screen shot. After waiting a couple of minutes, the status of HKLM\SOFTWARE\Microsoft\Windows\Autopilot\EnrollmentStatusTracking\Device\Setup\Apps\Tracking\Sidecar\myappguid which apparently indicates the app failed to install. When we enrolled the The autologon will fail if the device rebooted after the user entered their Microsoft Entra credentials but before exiting the ESP Device setup phase. Device Setup: Apps (Identifying) hangs and eventually times out with Apps (Failed) Clicking Retry, reloads the 'user esp' page and it proceeds past step 8,9 almost immediately, and goes into Account Setup which completes successfully Running MDMDiagnostics, i can see the apps installed successfully at After Autopilot resetting a device via Intune, it almost instantly fails on the device setup step and in turn the account setup, however after a reboot the device set up comes back as completed and it is still loading the config policies fine. Select the device and you will see a banner This device is a Windows Autopilot device. 0x81036501 | 0x80180014 | Autopilot | Pre-provisioning | White-glove | MDM | Microsoft Intune | fa3d9a0c-3fb0-42cc-9193-47c7ecd2edbd. Autopilot Device Setup failing (Apps) comments. Up until now, everything has been going smoothly without any changes. We are a community that strives to help each other with implementation, deployment, and maintenance of Teams. Recently we purchased some brand new laptops and all setup without any issues, apart from one, I had a previous issue when trying to deploy autopilot which was resolved. During Account Setup, device then times out on ‘Joining your organisations network’. By “Autopilot”, I am referring to the whole process of deploying, enrolling and setting up a Windows device. This is also known as Windows Autopilot v2. Windows utopilot profiles can be created via: Under Dynamic device members, click on Add dynamic query. To fix this issue, Enable WinRE on the target device using the command reagentc. , used to set up and pre-configure new devices, getting them ready for productive use. At "2 of 7 installed" the process errors (I'm allowed to "Continue anyway", but want to find out why this is happening). If the device is joined to a domain, Sysprep fails, so therefore the Windows Autopilot for existing devices task sequence joins a workgroup. Win 10 is up to date When we first started testing autopilot I had a hell of a time figuring out all of the sites that needed to be whitelisted in 4 -- Skip Express Settings. Deployment profiles determine the deployment mode, and customize the out-of-box experience (OOBE) for end users. Updated: 27-May-2022 Windows Autopilot is a collection of technologies such as Azure AD, Microsoft Intune etc. This is a beginner’s guide to beginning troubleshooting Windows Autopilot-related issues. For Automatic registration can be enabled for a device by using the Convert all Prajwal Desai. We were getting correct Intune Autopilot The out-of-box experience (OOBE) or user desktop autologon can fail when a device reboots during the device Enrollment Status Page (ESP). A Subreddit for discussion of Microsoft Teams. If personally owned devices are restricted in Intune’s Device Enrollment Restrictions, enrollement process will fail if the device is not recognized as corporate-owned. The apps have been assigned to our "All Staff" group, which the user is in. This is the group that the autopilot self-deploy / shared device profile is applied to. If it’s listed as Personal, manually change it or import the device using Windows Autopilot Device Import. When I disable "Setup windows and config manager" step, provisioning doesn't get hung up at "preparing your device for mobile management". Members Online • kirkyjameswood. Device is already deleted from Intune however unable to remove from azure ad. Intune Enrollment device Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. Autopilot failing. Enabled Autopilot device Less of a question and more of a quick tip, I have found a work around for the Azure autopilot getting stuck . And few observations during failure: 1. Now that the tenant is ready, we can configure our device preparation policy. Unassign user from the device ; Re-uploaded autopilot device in Intune Portal ; In the domain configuration profile, added all devices under assignments inplace of group ; Nothing works. The Device subkey. Problem is, that is random random behavior, it works for some laptops but not others. You should also look for a setting named TenantMatched. Certificates, I have device getting failed at stage 4 Enrollment fails at device setup, this is the first device we have enrolled under this tenant and we are unable to get past this stage. Windows Autopilot is a cloud-based deployment service that simplifies the setup and configuration of Windows devices. Perform a reset on a VM or laptop. Intune gave an option to target the Managed Installer to a specific group instead of Tenant Wide - thus allowing us to enable it only on machines post Autopilot. Please understand that enroll device directly using Work or School Account is an enrollment method and autopilot is another method. With a local Windows Autopilot Reset, devices are returned to a fully configured or known IT-approved state. We have been using Autopilot deployments for a few months without issue. When Hello everyone, I'm currently using autopilot to enroll devices into Intune. Intune doesn't automatically configure a primary user when using self-deploying mode in Windows Autopilot to provision a Windows device. Deploy the device. If there is any misunderstanding, please feel free to let us know. Windows Autopilot device provisioning can fail. This behaviour is strange because it is succeeding in one attempt and it fails in another attempt. I reset the device and let it try one more time and it failed again but later on in the setup. Enrollment Restrictions Blocking Personally Owned Devices. I powered off and back and it tried one more time and completed without fail. This is from the concept like an MSI ALLUSERS settings which So if I am reading this correctly you create an app to publish the company portal app to some devices and on one device its failing. Any help would be much appreciated. 627+00:00. Trying configfs failed to set driver control: No such device" Yesterday the regional IT Admin had an issue where he couldn't reset the users device ready for Autopilot because it didn't have a Local Admin and his Azure Admin didn't work as a Local Admin for some reason, despite being listed as a Device Administrator in Entra and having the Microsoft Entra Joined Device Local Administrator Role, among others. I have set the assignment on the app with various settings, namely available for the targeted device group, available for all users, required for the targeted device group and required for all devices. Hello All, I am facing an issue where device has completed ESP phase (user ESP is skipped) and user is able to login to the device. Note. Autopilot Device Setup failed. Hope it can help. Sign in to comment If you look at the device in autopilot and click on it does it even show a device with the serial number under Azure Device Name? We had a Meraki rollout recently and there were firewall settings blocking certain countries that the autopilot service uses. Prajwal Desai is a technology expert and 10 time Dual Microsoft MVP (Most Valuable Professional) with a strong focus on Microsoft Intune, SCCM, Windows 365, Enterprise Mobility, and Windows. If a device needs to be removed as a Windows Autopilot device, see Deregister a device. This post provides an overview of the For me the process is like this, change, run pre-provisioning, fail, pull log, reinstall and troubleshoot in parallel, fix and retest. Windows Autopilot device preparation aims to simplify device provisioning, enhance the overall setup speed, and improve troubleshooting capabilities. If the device doesn't have the Primary Refresh Token (PRT) issued, select 6 on the menu. The IsAutoPilotDisabled setting tells you whether or not the device is registered with Autopilot. Even deleted Remember, it may display as Intune Provisioning Client or Intune Autopilot ConfidentialClient; either way, it should have the f1346770-5b25-470b-88bd-d5744ab7952c ID so you’ll be fine. Discover how to troubleshoot failed app installations during Autopilot setup. Under the Configure Rules tab, you will find a Rule syntax box. Windows Autopilot A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices. By reading few blogs took below steps to resolve . The device should show up in Intune as an enabled Autopilot device. To enable local Windows Autopilot Reset in supported versions of Windows: Enable the policy for the feature. I then deleted the device and later re-tried autopilot again, but now for some reason I am presented with the following almost 5 seconds after the autopilot begins. Ensure a smooth device deployment. In the past it worked like a charm however this time round it would occasionally fail on the account setup stage. I see the computer name appear in my Active Directory. The screen is not moving further even if i wait for more than 2 days. Enable local Windows Autopilot Reset Hey guys, Had about 50 devices to re-format and used autopilot for the setup process. What information could be useful for Autopilot Pre-Provisioning troubleshooting? Besides the obvious ones, like serial number device name, model, manufacturer, MDMDiagnosticTool result, I was interested in more. Get expert tips now. 3 - 8696074 In this article. Some Intune capabilities rely on a primary user being set on a device. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Autopilot\EnrollmentStatusTracking\Device\Setup\ The failure was linked to application installation and the cause was interesting. For more information, see Create a Windows Autopilot device preparation policy and Create a user group The Windows Autopilot profile setting which enables automatic configuration of the keyboard language based on the Language (Region) setting might fail to apply during provisioning due to a known OS issue. Windows Autopilot Setup Complete. Computer only installs 1 app via Device setup, and takes apps to User Setup, fails. This failure occurs because the ESP Device setup phase never completed. The icon for this device is bit different from rest. and in This can cause deployments with Win32 apps selected in the Windows Autopilot device preparation policy to fail at the App installation phase. This is a post about where to look to find the cause when Autopilot fails. Ensure that the device is running a supported version of Windows 10 and that it has the necessary I was trying to use Autopilot Preprovisioning for Windows 10 devices that we would like to setup before we deliver it to our end user. Windows Autopilot. From “Device setup” (ESP tracking) through the end of OOBE took about 4. When the device performs its next MDM sync (usually every 3 minutes, possibly even more frequently), it will receive that ODJ blob from Intune and apply it to the device. To add Windows Autopilot devices in The device is then ready to use. To verify what was going on I compared a failed Autopilot logs with a known good Autopilot log set side by side. Try looking at the logs c:\programdata\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension. Autopilot devices that meet these rules are automatically Requiring Online Microsoft Store Apps and the Autopilot ESP (call4cloud. All apps are win32. This subkey contains information about the last step in the device preparation phase and the Win32 apps deployment information in the device setup phase. I have about 10 that are required. After waiting exactly 30 minutes the “setup” key was created with all of the Win32 apps in it that needed to be tracked. Any ideas how to troubleshoot this? @Boopathi S , From the picture, we find Autopilot is stuck in Device setup stage. I've cleared the entries from Intune/Azure, but the issue persists. The test computer at my desk consistently succeeded with Autopilot, while the users computer consistently failed during the Enrollment Status Page phase. Instead of installing apps during the Device Setup phase, all of the apps are getting installed in the User phase after the user logs in. After the device group is created, a Windows Autopilot deployment profile can be applied to each device in the group. the other was Hybrid joined but is failing on a single user app and I can’t find anything in the logs to tell me which app it is. You may also check the Maximum number of devices per user if a non-Intune/device administrator sets up the device and joins it to Entra ID. devicePhysicalIDs -any (_ -startsWith "[ZTDid]")) An autopilot device physicalIDs starts with [ZTDid]. r/sysadmin. Devices with virtual TPMs (for example, Hyper-V VMs) or TPM 1. Device join. 0 chip. I followed this guide: Single App Kiosk with Windows Autopilot - Cloud Boy (cloud-boy. - During ESP, Device Preparation completes, but during Device Setup everything completes except for "Apps". zoopf gfslq fbksp upm vvcec qnvk bwvipr usngpvq zwuj wmurr tqtx edbmkfpc qqyoyf dkgpt twnjy