Microsoft mouse not working bluetooth. The battery is not the problem, I just changed it.
Microsoft mouse not working bluetooth 0 or higher. 2. I tried turning the mouse on and off and also there is no connect button on either the mouse or the USB. I've tried all the options listed above but none of them have worked. I also Apr 1, 2024 · 2 To run the Diagnostic Repair Tool, trouble click here: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support. Run the Bluetooth troubleshooter -Press Windows key + X -Go to Settings -Click Update and Security -Click Troubleshoot then “additional troubleshooter -Look for Bluetooth Mouse stops responding when multiple mice are connected. Kindly go to Settings>Update & Security>Windows Update. The device was working fine until i unpaired the mouse. To add to the confused situation, the mouse is working again this morning. Check the device If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure Aug 30, 2022 · How to fix Microsoft mouse Bluetooth not working. After Reset, I've noticed my laptop is a little slower than it was before. Now the mouse stops working every 5-15 seconds. Does your mouse work in that computer? Does a different USB-interface mouse work in your computer? Sep 19, 2016 · My Bluetooth 3600 mouse has been working for 6 weeks with my Lenovo T460 running W7 then suddenly stopped working. To troubleshoot this problem, you can follow these steps: Dec 17, 2022 · Got a Precision Mouse. I have uninstall and install the bluetooth and the actual mouse drivers for this device but nothing seems to work. Oct 15, 2024 · After the latest update on 14th October, I found that the next day my wireless mouse was not working. Is it a hardware issue that was waiting to strike until i unpaired the mouse? Dec 24, 2024 · Using the Microsoft Mouse and Keyboard Center: I installed and utilized this software to configure the mouse, but the issue remains unresolved. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device > Uninstall. If it does the same using a different computer means that the mouse is faulty. I disable the radio adapter. . 0 tranceiver. Should I try a computer reset. No new software - jsut suddenly stopped. At that time, the white LED thing on the mouse was not working but the blue light was working. It stopped working after the latest windows update. Please let me know if this helped and works. So I tried to go back to the gear head wireless mouse and I can here the ding when I place the piece in the USB but the mouse is not moving. However, your PC must also support Bluetooth. Best Regards, Mar 8, 2023 · Hello, I have a microsoft ergonomic mouse that is off white color. Please feel free to let me know how it goes. 0 is supported. Try getting the mouse to work again. If the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. If there is a "View optional updates", click it. In this article, we have answered a few queries users might have when their Arc mouse does not work. I also noticed that when I press the blue button, the cursor stops for a second. The blue light at the bottom is working properly when turned on, but the mouse is not pairing or responding. Troubleshoot problems with your Microsoft mouse or keyboard - Microsoft Support Sep 25, 2017 · If your Microsoft bluetooth mouse 3600 stopped working here is the steps to solve it: 1. Jun 26, 2024 · Now, go back to the Bluetooth & device menu and re-add the Bluetooth mouse using the Add device option. Any help would be grateful. I have the dongle plugged into my Windows 10 computer, and then use one of the Bluetooth settings on my Windows 11 device. I bought my about 3 months Bluetooth Microsoft Surface Mouse, and it has been working perfectly until today. During these times, when I open the Bluetooth settings, the mouse displays the status message "Bluetooth is turned off", and there is no button to turn Bluetooth back on. I'm here to help you. Sep 12, 2020 · Undid restore point and the apps still not working. Then got a microsoft wireless mouse (3000) model the computer in the control panel shows the device, but it too does not work. Nov 9, 2012 · The Microsoft Bluetooth Notebook Mouse 5000 does not let you reassign the functions of its buttons. I figured this means it is Bluetooth, however there is no Bluetooth symbol on either one of the items. Feb 4, 2024 · Tecknet. Yes, bluetooth was off, BUT my BLUETOOTH mouse was working. The bluetooth mouse is connect and recognized by the computer. Replace them with new ones to ensure that the issue is not due to low power. If the Bluetooth mouse does not work with other device means it is faulty. I think it's a great bluetooth mouse, but the haptic feedback (vibration) is not working when I press the blue button. Suddenly my mouse stopped working. I used to scroll pages by moving the wheel up and down, and it would click as it scrolled. Hence I removed the device, and tried to re-pair. I changed the batteries of the mouse, and the surface is updated. Every once in a while, my Microsoft Mobile Mouse 3600 stops working. The mouse pairs and connects, but after 5 seconds disconnects, waits for another 3 seconds, connects for 5 seconds, and on and on and on. Thanks Dec 27, 2015 · My sculpt comfort mouse isn't working. Nov 6, 2014 · I realize that everything in the Bluetooth category but the Radio Adapter is gone - including Device Identification Service, Microsoft Bluetooth Enumerator, Microsoft Bluetooth LE Enumerator, Sculpt Comfort Mouse, Service Discovery Service, and Surface Pen. Please contact our PC accessories team to check for your options available and for further assistance. Thank you for reaching Microsoft Community. Jul 3, 2024 · Press Win + I keys to launch the Settings app. I don't remember if I removed the device in the bluetooth area one week ago when I was trying to connect the Apple Airpods Pro in my Surface. Dec 12, 2023 · I have a Microsoft bluetooth ergonomic mouse bought in October 2021. Scroll down to Bluetooth Support Service, right-click, and select Restart. Nov 14, 2018 · My mouse has been fine for the last few months, but recently there has been some issues with pairing. Let us work together to sort this out. No dice. Oct 1, 2019 · I downloaded the Mouse and Keyboard Center 11. Ensure that there are no visible obstructions on the mouse's surface. To get a baseline to work off of, let's try some initial troubleshooting: First, turn both the Arc Mouse and the Surface off and back on again. Not the 3600. How can I get a mouse to work? Aug 19, 2015 · My Microsoft Arc Surface Bluetooth mouse stopped working after the upgrade installation of Windows 10. Mouse connection has been a problem since I bought the HP laptop. It is connected to my Surface Pro 7 and a Dell Laptop. If the Bluetooth mouse works with other computer please proceed with the steps below. So without further delay, let us get right into it. If Bluetooth is turned off, Microsoft Arc Mouse will not be able to be seen by your Host PC. Jul 15, 2022 · Bending the mouse at an angle, making an arc, will pair it to a device. In Device Manager, select Bluetooth. Oct 25, 2023 · To do this, go to Settings > Devices > Bluetooth & other devices, select your mouse, and then click Remove device. Connect the mouse (USB or PS/2). See link for details. Let me help you solve the problem of Bluetooth mouse does not work. I was using Microsoft arc mouse, and suddenly my mouse got disconnected from my surface laptop 3. ; Go to “System > Troubleshoot > Other Troubleshooters. If the above methods do not work, it is possible that the mouse is broken. 0. To disable the wheel button. Every so often, the mouse and keyboard will stop working on the Windows 11 device. Hi Ger-883, . The pairing button is usually located on the bottom of the mouse. Dec 17, 2024 · Do you have a mouse with a USB interface, or a WiFi interface, or a BlueTooth interface, or the very-old PS/2 (round-ended connector) interface? Power-off some other computer. Jan 10, 2016 · Got a microsoft sculpt mouse for xmas to replace my aging Microsoft intellimouse 8000. Type Microsoft Mobile Mouse, press Enter, and click "Contact Support" at the bottom: 3. Jan 2, 2019 · Then, I went to "Bluetooth and other devices" and tried to re-connect with the Bluetooth 3. If the Bluetooth mouse works with other device proceed with the steps below. ” No, click on the Run button next to the Bluetooth. Dec 17, 2023 · How To Fix Mouse Scroll Wheel Not Working Issue In… WhatsApp for PC Not Working in Windows 11 / 10 [Solved] How to Fix Shift Key Stopped Working in Windows 11 [Solved] Fix: Transparency Effects Not Working in Windows… Fix : Windows 11 Photos App is Not Working Properly [Solved] May 17, 2017 · Arc bluetooth mouse not working with Windows 10 The mouse batteries are depleted and when you change them for new ones, the mouse stopped working. If your wireless device uses a Bluetooth connection, also see Fix Bluetooth problems in Windows for possible solutions. The blue button shows the start menu, and the swipe up/down gestures work perfectly. I installed Microsoft Mouse and Keyboard Center, but it cannot detect a Microsoft device connected to my computer. I also tried removing and repairing the "Microsoft Wireless Transceiver dongle. Scroll function stopped. Oct 12, 2020 · Bluetooth Microsoft mouse not working on new HP laptop, Windows 10 after suggested bluetooth update in HP Assistant? Looks fine in Device setting. When your mouse stops responding, the first option always reconnect the device. Resolution Mouse stops responding during normal usage or after wake from sleep. Mouse stopped working and there is message ''Driver error'' under Settings->Bluetooth & other devices. To do so Jul 1, 2022 · This is my second microsoft arc mouse. It therefore does not include a Microsoft transceiver and the Microsoft IntelliPoint software that provides button reassigning features. Note This article discusses how to resolve problems that are related to many non-Bluetooth Microsoft wireless mouse and keyboard devices. Guess what, after turning on bluetooth Mar 27, 2023 · Welcome to Microsoft Community. Then, release the button and wait for the pairing lights to come on. I can see the pointer move when the mouse moves. First, can you please try to pair the mouse using other device for us to check if the issue is with the computer or the mouse itself. Best Regards, Diego R. May 6, 2022 · Let us work together to sort this out. Why Is My Arc Mouse Not Working? The mouse will not turn on until you curve the mouse. I figured out that it does work when it connects in the Bluetooth settings under "Mouse, Keyboard & Pen" but doesn't work when it connects to "Other Devices". So, for jollies, I used my BLUETOOTH mouse to 'turn on' bluetooth. I had already run through the troubleshooting guide, which seemed a bit out-of-date (isn't IntelliPoint rolled into 'Mouse & Keyboard Center'?) and did not prove useful, before posting here. -Go to Settings Jan 18, 2023 · Right-click on Start and select Settings. This happened while I was working. Consider replacing it. I have the mouse connected to two different laptops with the same issue. The mouse still not working. I can pair it but the mouse cursor won't move. The mouse worked well until August this year when suddenly stopped blinking the white LED that corresponds to bluetooth. Go figure. Sep 21, 2020 · My Surface Mobile Mouse is not working! Have followed all the online guides batteries changed, versions checked, bluetooth troubleshooting, etc. It's worth noting that the mouse works over Bluetooth with my Mac - scroll wheel, left/right buttons, direction, etc. Also Read: How to fix Bluetooth not working on Windows 11 Apr 10, 2024 · If your mouse is wireless, the first step is to check the batteries. If you think this is related to the trackpad, you can try disabling the trackpad: Go to Start > Settings > Bluetooth & Devices > Touchpad. Oct 15, 2019 · 1. This combo has a USB dongle as well as 2 Bluetooth settings. Once your mouse is paired, the LED light will stop flashing. Select according to the screenshot below and click Confirm: 4. ; Once you find the Troubleshoot tab, click on it Jan 5, 2019 · Sometimes 3rd party software can conflict with Mouse Drivers and therefore, you should not be able to use the Wireless Mouse. The mouse may work for a little while, it appears that pressing on the wheel bottom or the Windows bottom may also trigger the problem. After that, turn off your mouse, turn it back on, and then try pairing it again. * Make sure Bluetooth is Turned On. I tried everthing. Under Bluetooth, it says that the Microsoft Sculpt Comfort Mouse is paired. To extend battery life, Bluetooth devices go into hibernation after 8-10 minutes of inactivity. Common issues when it comes to wireless mice are usually relatively easy to fix. I tried usual solutions like updating and removing the driver. For some reason, the program is showing me settings for a Wireless Mobile Mouse 4000. My Microsoft Sculpt BLUETOOTH mouse was working!!! I went into the bluetooth section of the Settings and to my surprise, my bluetooth was turned OFF. Feb 21, 2022 · Fix 1: Reconnect your device . I am running windows 11 and bluetooth is 5. ) Next, enable Bluetooth on your Windows 11 PC. Scroll wheel has a smoother run to it. If I unpair and re pair it works for no more than 15 seconds before going off again! Jun 24, 2012 · I have a Lenovo bluetooth mouse on a Lenovo idepad S205 notebook. Then, try using it again to check. Then I turn the computer off. I can right click on the home screen and a window will open however I cannot move the mouse. Windows 10 users have to go Nov 12, 2023 · Hi, My bluetooth mouse stopped responding. The light will stay on until you turn off your mouse. - Windows X key >> Device Manager >> Mouse (Scroll down and expand the option) >> Select the option (Right click on this) >> Update driver, if it does not work >> Uninstall, and restart the computer , and try the process again with your mouse. I have removed and reinstalled the mouse. Jan 27, 2022 · I just purchased a Microsoft Surface Precision Mouse which was working fine until a firmware update was applied. Tried on 2 other PCs as well but no luck. Restart the Bluetooth service: Select Windows key + R and type services. it's pairing successfully but then I don't have connect option. I removed it and then tried to pair it again, but it doesn't work. Jun 24, 2020 · Basically the mouse will pair and say its connected but then still doesn't work (isn't reactive). com is not showing a driver for this Bluetooth mouse for some reason on their website. It worked fine on Windows 8. However, if it doesn't light up, this doesn't work and may mean that the batteries are low and should be replaced or recharged. First, try to pair you mouse using a different device or computer for us to check if the issue is with your computer or the mouse itself. Test with another mouse. In the Settings when I tried to pair the mouse it only saw a Dell Wireless Mouse 365. msc and then click Ok. It has just started to not work despite the bluetooth settings saying it is connected. 1. Jan 31, 2016 · Window 10 Pro. The issue could be due to a few reasons, such as a hardware or software problem, driver issues, or even an issue with the Bluetooth mouse itself. What is going on. Use your personal Microsoft account (not your organization account) to access the following links: Contact - Microsoft Support . Enable Bluetooth: Go to Settings > Devices > Bluetooth & other devices and make sure Bluetooth is turned on. If you have an extra mouse, try connecting a different one to your laptop. Previously in the past day, I removed the Bluetooth 3. Is the mouse showing whenever you would like to pair it via Bluetooth? If it's not discoverable, this is the reason why it can't be paired and to be used it in wireless mode, host device(s) must support Bluetooth® 4. I have tried the troubleshooting option but it does not work. I have windows 8 operating system. When I uninstall the device and turn off/on bluetooth, it automatically reinstalls, even without turning the mouse on. It is designed to work with Bluetooth transceivers and Bluetooth stacks from other manufacturers. Feb 7, 2024 · My Microsoft bluetooth mouse suddenly stopped working on Windows 11. 0 device and tried to re-connect and had the same result, meaning no immediate connection. Dec 20, 2018 · I have problem with Bluetooth Mouse 3600 after last Windows 10 update. Aug 5, 2021 · - Device manager Bluetooth device uninstall Bluetooth usb dongle drivers (if have any) and uninstall all Bluetooth drivers (my mouse and keyboard use Bluetooth connectivity) and other Bluetooth drivers could mess-up - in mouse settings increase double click speed - in mouse settings uncheck enhance pointer precision - device manager show hidden May 17, 2017 · The mouse is new, the keyboard is a few months old. Mouse stops responding when multiple mice are connected. Last night there was a windows 10 update that happened on my computer. As a result, you might notice a delay between the time that you use the mouse and the response on the screen. The connection light on the back also goes off. Was able to restore some apps, can't fix Microsoft Office. I don't see it listed in the Devices and Printers - I do see a HID-compliant Mouse (I think it's the mouse using a USB connection). And my old mouse, which I thought was not working, was working well on other computers. Mar 5, 2024 · Disconnect your mouse and gently clean the optical sensor with a soft, lint-free cloth. Jan 23, 2020 · I tried to check the Microsoft Mouse and Keyboard Central but it does not find my Surface Mobile Mouse to pair. Then I restart, and it works. Aug 7, 2024 · The light will blink, indicating that the mouse is detectable. Does anyone have any suggestions? Feb 16, 2023 · I have a Dell Bluetooth Mouse/Keyboard combo. I thought my USB port was not working, so I tried Sep 3, 2020 · Under Bluetooth, it says that the Microsoft Sculpt Comfort Mouse is paired. I've checked the bluetooth driver for updates - none. On the Surface, Devices shows it is Paired but the mouse is lifeless. When I turn on the mouse, the green light comes on for a few seconds and goes off slowly. May 22, 2021 · Hello. Bluetooth doesn't see the device, but the system is obviously recognizing it because it allows me to try and attach it. Aug 21, 2022 · Hello Andy PR4 UK, Welcome to Microsoft Community. I bought a Microsoft Bluetooth mouse 3600 for use with the laptop but it has started showing as paired in my bluetooth devices list but does not move respond to any movement or mouse clicks. :/ It's a wireless mouse, as opposed to Bluetooth. The intellimouse came with a bluetooth dongle, says on it microsoft bluetooth v3. I tried another wireless mouse and that too isn't working. A wireless device has a symbol that resembles a tree branch displayed on the USB connector/receiver or on the hardware itself. Please help? Jun 3, 2017 · Then I rebooted. I have a surface 3 and it connects/pairs with the surface but it doesn't allow me to move the mouse. Connected it up, downloaded the recommended software and it asked to do a firmware upgrade. For more troubleshooting guide, see Troubleshoot problems with your Microsoft mouse or keyboard - Microsoft Support. Things I have checked: - Batteries - Dongle - Bluetooth - Other Stuff that support page recommended. other Bluetooth devices is working perfectly only the mouse not connecting. Then, put Sep 28, 2024 · Welcome to Microsoft Community! After reading your description, I noticed that your Bluetooth mouse does not work well with the Surface Pro 7, even though it is recognized by Bluetooth. ; Windows 10. Dec 27, 2024 · Select Search on the taskbar, enter device manager, then select Device Manager from the results. Am on Windows 10, bluetooth version 4. Next, click on Driver updates and see if your mouse driver is Feb 14, 2022 · I have a wireless arc mouse, and all of a sudden it stopped working a few days ago. The mouse does not appear among the pair-able devices. Apr 21, 2023 · Can some please help me out I have a Microsoft Bluetooth Ergonomic Mouse the buttons do not work but the wheel works the curser moves around. If you are unsure whether or not your Host is Bluetooth 4. I re-enable it. Normally you can reconnect by turn off and turn on the mouse, unplugging and plugging the dongle for the receiver or reboot your computer to reconnect the Bluetooth mouse with your computer. I can connect it to my computer but when I move it, the cursor won't move. After it stops working (or once the device actually gets removed), this app no longer detects a connected mouse and gives Jul 15, 2022 · Select Start > Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth > Microsoft Modern Mobile Mouse or Surface Mobile Mouse. Start Microsoft Mouse and Keyboard Center, and select Wheel. Oct 2, 2017 · Thanks Joanna. Depending on the issue, a simple replacement of batteries would usually do the trick but sometimes the issue at hand is more complex than what we assumed. Then I turn the computer on and it shows the mouse is paired but it does not work. All other functions work. After doing that, it worked. There are several tutorials involving registries device manager tricks etc None fix the issue for good, only temporarily. Have swapped new batteries, flattened and reconnected mouse, removed and reattached via blue tooth, ran Surface updates and windows updates. In order to Fix Wireless Mouse Not Working Issue, you need to perform a clean boot on your PC and diagnose the issue step by step. Bluetooth not detecting devices Windows 10 – The computer can’t detect Bluetooth devices, can be fixed if you make sure you are pairing your devices correctly. Using this with the MSFT ergonomic keyboard and mouse that use a dongle will work but Bluetooth does not. Jul 20, 2021 · Hi!I have been using this mouse (love it) for about 3 years with no relevant problems (if any, this community helped me with many solutions, such as the update of the drivers, the power managment, I have an AUROS x3 running Windows 10. Upgrade finishes without any issues, now the Bluetooth of the mouse won't work properly. I have checked all windows updates. The current driver on my Windows 10 computer is BT5. - Dec 21, 2023 · Hello and welcome to the Microsoft Community! According to your description, your problem is that you can't connect a Bluetooth mouse, how to click the switch of billing by traffic, after our test, without a mouse there is really no way to turn on the switch of this option, sorry for the inconvenience, if you want to click it, you can only do it through an external device! Mar 9, 2018 · Microsoft Surface Bluetooth mouse. Let me help you solve the problem of Bluetooth mouse not work. Dec 4, 2023 · Try resetting the mouse by pressing and holding the pairing button on the bottom of the mouse for 10 seconds. However, now both LED light (white and blue) are not working. When I my Bluetooth mouse only works if I reboot my computer after initial cold boot. It has been working well for the past 6 months, but all of a sudden, the right and left click buttons are not responding. I assumed it was the battery but I've changed it three times. The battery is not the problem, I just changed it. When I disconnect and reconnect using add device, the mouse displays on the bluetooth list, connects momentarily, and then disconnects after a couple of seconds. Although the device is detected and recognized by the operating system, these steps have not resolved the problem. I see the blinking LED. I believe this Then I tried a Logitech Bluetooth mouse M325. 2. And I have allowed Bluetooth devices to find my PC. It's not the first time I see Microsoft Bluetooth mouse stopping working after a couple of weeks whether it's with Windows 7 or 8 or 8. If it's a Bluetooth mouse, go to Settings > Devices > Bluetooth & other devices on your Surface device, and try removing the mouse from the list of paired devices. Turn on Bluetooth in Settings. Now, the wheel does not scroll pages, nor click. Aug 21, 2024 · 1. May 2, 2023 · The right click function on any mouse, be it a bluetooth wireless or an old style wired mouse stops working after a while in Windows 11. 0 mouse but could not connect, meaning the mouse does not pop up in the Bluetooth window when I tried to connect. First, switch your wireless mouse's connection to Bluetooth (usually via a switch or button on the bottom of the mouse. I removed the mouse from the bluetooth devices and paired it again: when I pair the mouse, on the PC it shows that the mouse is connected but the mouse keeps blinking as if it is stuck on pairing mode. There are a lot of companies that will sell you driver updates but I'm sure there's a way to download the BT5. When I first plugged it in the sculpt mouse instantly synched up and everything worked. Have tried the links you posted to me, and they all came up "Page not found" Nothing seems to be going my way, in fact things have gone from bad to worse. remove the device from the Bluetooth connected devices 2. If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Nov 27, 2024 · HELLO, I am using a Windows 11 laptop. Nov 20, 2024 · Bluetooth not working Windows 10 – If the Bluetooth connection doesn’t work correctly, you can try and update your Bluetooth drivers. I was using a wireless mouse it was working fine. 0 driver and get this mouse up in running. On the PC it shows as connected. Feb 10, 2016 · The mouse works for a little while after the start up and then the wheel stops working. Thanks Mar 14, 2019 · I have had this mouse for months and it worked yesterday but not today. However, moving the mouse does not move the cursor. Firstly, I suggest you uninstall the Bluetooth module and power driver as well as the monitor driver, and then restart the computer to see if it can be solve. MS Designer Bluetooth Mouse. I've run the troubleshooter tool, but this didn't fix the issue. I tried installing the latest x64 bit version of intellipoint and yet still the mouse does not work. Restart. Aug 26, 2017 · Microsoft Bluetooth Mouse 3600 not working on Windows 10 I've had the Microsoft Bluetooth Mouse 3600 for a bit over six months now and have been using it without any issues till the last two weeks. It can take several seconds for the Bluetooth mouse to reconnect when you resume using it after this period of hibernation. Then it just quite working, I changed the battery ( no luck). I have tried 6 different ways on trying to fix this issue please help. My mouse it turned on. Is there an updated driver. Oct 1, 2020 · Microsoft Arc Mouse requires Windows 10 on a Bluetooth 4. To do this and to follow the additional troubleshooting steps listed below, first visit the Microsoft Mouse and Keyboard Center, select the download version you want to use, and follow the instructions to install it. regards, Warren Birch Feb 1, 2016 · I purchased an Arc Bluetooth mouse for the surface. 0 compatible, you may need to work with your original equipment manufacturer (OEM). " My mouse is still not working Hi Alejandro, I'm Benedict, an Independent Advisor. Now, it's not discoverable when i try to add the mouse. Dec 22, 2013 · Today I purchased a Microsoft Sculpt Comfort Mouse. Since then I tried various alternative drivers including the original driver that Click on the mouse device and select Remove device; Run the Bluetooth troubleshooter; Press Windows key + I and go to Update and Security; Click Troubleshooting and then Additional Troubleshooting; Select Bluetooth and click Run the troubleshooter; Try to pair the mouse again; Check if the mouse now works again; Also, during this brief period where it works (and for a few seconds while "removing device"), Microsoft Mouse and Keyboard center will register the mouse as connected and be able to identify it as a Sculpt Comfort Mouse. Usually a new Arc Mouse should not be experiencing any significant issues, so let's try to check off a few common minor issues with the mouse and Surface. Jan 23, 2024 · The majority of wireless mice also connect to your computer via Bluetooth, bypassing the need to insert a USB receiver. IMPORTANT TO NOTE: 1) The two Bluetooth devices have not failed 2) PLEASE DO NOT tell me to do a full system reset --- that is not an appropriate answer and wastes days of time Jul 19, 2021 · If the Bluetooth mouse wont work with other device means it is faulty, check the battery charge. Reconnect the Mouse . I have run all the troubleshooting fixes to no avail including resetting the mouse with the little button on the back. Feb 23, 2020 · I assumed you would like to connect the Microsoft Precision Mouse via Bluetooth. wireless and Bluetooth® issues: https://www Jun 22, 2017 · My Bluetooth mouse does not connect (Genius Nx 9000 BT) In the device manager there is yellow triangle next to the Bluetooth low energy GATT compliant HID device. I have downloaded a new Windows 18 x64 driver for this device and still no luck. Can occur when the Bluetooth host has a 'stop' on the flow control while polling other devices. Oct 14, 2021 · I've a Microsoft Sculpt mouse that stopped working. It's unusual for both your Bluetooth mouse and the touchpad to stop working when the Bluetooth mouse is connected. The blue sensor light stays normal, but the laptop does not seem to receive any input from the mouse. You may also try other troubleshooting guide provided from this article Troubleshoot problems with your Microsoft mouse or keyboard - Microsoft Support. I thought maybe it's a mouse issue; maybe it stopped working, so I tried using another mouse, but that mouse was also not working. Dec 7, 2023 · MS Arc mouse left and right click buttons stopped working. This is a hardware issue already on the left-click of the mouse. Now when I left click, I have to press it harder, is not as sensitive as it used to be, and something just feels odd. If the mouse works using a different device proceed with the steps below. Dec 8, 2021 · My mouse is not connecting via Bluetooth. If this new mouse works, your original mouse might be the problem. Feb 19, 2022 · I have my Bluetooth mouse works on other devices but not working on my laptop. ; Select System from the left pane and scroll down the right side till you see the Troubleshoot tab. Aug 21, 2022 · Hello Windows 10 Test1, Welcome to Microsoft Community. I have uninstalled the Bluetooth device in the setting a number of times but still not working. 0 Host to connect. Wireless devices differ from Bluetooth devices. idtjz auqpsi upbv cgeh lixnm yjhu yorw umjwl ett myxusv