Knox guard console. Knox Guard status flow.

Knox guard console Verify that their payment was successful, then generate the unique 8-digit PIN: In the Devices tab of your KG console, find the device you want to unlock. To send payment blink reminder messages in bulk: Dec 17, 2024 · By default, all Knox Guard activated devices manufactured with Android 15 OS and higher can’t be enrolled into Android Enterprise and managed with a UEM. How to use Auto-Lock Feature in Knox Guard. A blink reminder can be stopped when the device users correctly enters the PIN on their device. Select END USER LICENSE AGREEMENT from the SETTINGS field. 01, license keys are automatically added to the Licenses page on the Knox Guard console. Devices can be activated with the Jul 26, 2023 · Once a device is added to the Knox Guard console, it can potentially go through a combination of these statuses: The Knox Guard client is deactivated from a device if it is rejected or its payment period is completed. You can find it in the Devices section of the Knox Guard consoleunder APPROVAL ID. Device user provides the passkey from the device lock screen to the KG admin; From the KG portal, the admin clicks PIN next to the device status, and enters the passkey Nov 25, 2024 · If you have the permission to manage these features, you can now enable these settings when uploading new devices to Knox Guard 24. This can help nudge users with delinquent devices to pay their owed service fees, before you need to resort to harsher measures, such as locking the device. With this release, you can enable or disable app installation per device with the new Enable/disable app installation policy. Jul 26, 2023 · Knox Guard; Overview. As a service that has its own console, Knox Guard is hidden by default. How to unlock a device using a PIN in Knox Guard. Jul 26, 2023 · Knox Guard devices in any state except ‘rejected’ state can be controlled for their SIM operation individually, collectively, or in bulk. Complete Jul 26, 2023 · Select View device deletion log from the ACTIONS menu to review the devices removed from the Knox Guard console. Configure reminder messages to let the end users know that their devices will be locked soon. Copyright 2025 Samsung. . To show Knox Guard in the Dec 19, 2024 · With Knox Guard 25. To set a Knox Guard default EULA: Select Policies from the left-hand navigation menu. Jul 26, 2023 · Launch the Knox Guard console. Select the Download CSV template link from the top portion of the screen. Aug 15, 2023 · Define the Notification 1, Notification 2 and Notification 3 messages users could receive as a payment overdue notification from Knox Guard. 10 release notes Jul 19, 2024 · You first register devices for Samsung Cloud services like Knox Guard, through either: Samsung Knox device resellers, who use the Knox Deployment Program console or REST APIs; Knox Deployment App, which is designed for small-scale deployments or testing; These devices start out in a Pending state. This video introduces the user to the features available in the Knox Guard console. After a license expires, the next available license is consumed. How to allow incoming calls when the device is locked in Knox Guard. Complete Jul 26, 2023 · How do I get an unlock PIN from the Knox Guard console? The user must first provide you with the device passkey found on their lock or Blinking Reminder screen. Click Initially show notifications as a full-screen message on the device to make notifications open as full-screen messages before they display on the status bar or notification drawer. First-time enrollment. Jul 26, 2023 · Knox Guard devices in a pending approval state can be accepted or rejected individually, collectively, or in a bulk operation. Before you can access any Knox solutions, including Knox Guard, you need to have both a Samsung account and Knox Portal account. Accept or reject devices. Nov 23, 2023 · To access the Knox Guard console, you must first enroll and get approved by a Samsung admin. By default, adb communication is unblocked for all devices enrolled in Knox Guard, meaning that device users can manually enter or exit developer mode in order to debug or troubleshoot issues using adb. How-to guides. Select the Download CSV template. When trying to extract the file, the archive tool produces the following warning: Unexpected end of data Warnings: Jul 26, 2023 · Existing Knox Guard customer; Existing Knox cloud service customer; Knox Admin Portal; Overview. Jul 26, 2023 · You must purchase a license to use Knox Guard. 11 release notes. and more REST API Send message to device Get device log Apply SIM policy Add/delete a license Jul 26, 2023 · Launch the Knox Guard console. Re-enroll into Knox Configure with the latest profile configuration. How to set up Knox Guard SIM control. This means that the apps are installed on all the devices under this policy. Existing customers who access Knox Guard from the Knox Admin Portal will find that Knox Guard is hidden from the navigation pane. For information on deleting a management-complete device from the Knox Guard console, see Delete devices. Knox Guard 24. You can approve these devices for Knox Guard Jul 26, 2023 · To get support. Jul 26, 2023 · A: Go to Knox Guard Console > Policies > SIM Control and Enter MNC and MCC of the telecom operators that can be used fully without any restrictions on the device. The device should be pre-registered on the Knox Configure portal. 10, to help prevent hacking attempts on Knox Guard devices, if our server detects an IMEI that’s different from your devices, a command will be sent to automatically lock the device. Complete Jul 26, 2023 · The offline lock policy determines when the devices get locked after they’ve been offline for a defined period of time. These attributes are created when a device is registered or approved, and may be used to identify the device to lock, unlock, blink, message, and cancel a request. To lock devices in bulk: Select BULK ACTIONS. You can apply this policy to a group of devices in bulk, or to one or more selected devices. Complete Jun 26, 2024 · Currently, the Application installation policy installs apps on all the devices in your Knox Guard console. Sep 25, 2024 · If you don’t customize the app name, then Knox Guard defaults to the name defined in the APK. STATUS — Lists each license as either Expired, Active (successfully enrolled in Knox Guard), or Registered (not yet activated). With the permission granted, the IT admin can enable and disable adb per device or for multiple devices in bulk. Refer to the MODEL column to review the list of models populating the Knox Guard console. Knox Guard allows customers to install apps and display their icons on the lock screen of a device. Jul 26, 2023 · After management is complete, the Knox Guard client is deactivated on the device. Complete What you get: Get a free 90-day trial for up to 30 devices. Before deleting the device, please ensure that there are no outstanding payments. If you registered the app through the Application installation policy, click the Import APK button to automatically retrieve the app’s information. For instructions on how to set a unique enrollment message for select devices, see Update enrollment notice . No development required. Since postpaid licenses don’t have an expiry date, the customer can add additional devices that are activated at a later date, and can continue to do so until they request the license to be Launch the Knox Guard console. The three available notification options can contain information on why the notification is sent. Simply access the Knox web console to turn on security features on your devices immediately. All rights reserved. Jan 10, 2024 · The SN column lists the SN used as device identifiers within the Knox Guard console. Uploading a device to Knox Guard File format Enter a 200 character maximum limit Message users receive when their device receives blink reminders from Knox Guard. Refer to the following deleted device log information: Device ID — Lists the serial number of each deleted device. Complete Launch the Knox Guard console. LEARN MORE Jun 26, 2024 · With Knox Guard, you can remotely manage, message, and, if necessary, lock Samsung devices to reduce your organization's financial risk, black market sales of devices, and overdue subscriber payments. This article provides information on how to configure an app so that its icon is shown on a device’s lock screen when it’s locked with Knox Guard. With the Knox Guard Advanced license, you can display up to five apps on the lock screen. How can I enable the SIM Control Policy in my Knox Guard console? Currently, the SIM Control policy is an optional feature of Knox Guard. The activity log is automatically refreshed as changes or updates are made within the Knox Guard console. Complete Dec 6, 2023 · Launch the Knox Guard console. Launch the Knox Guard console. 38, auto-lock can be applied to certain devices in the case where the device is missing/stolen. 09 release, you can restrict Android Debug Bridge (adb) for enhanced security. Launch the Knox Guard console Jul 26, 2023 · The article provides information on how to enable/Disable Auto-Lock feature in Knox Guard console. Complete Jul 26, 2023 · Consider deleting resellers from the Knox Guard console as they become obsolete and no longer represent a usable deployment resource. ; Remotely configure Samsung devices in bulk and tailor them to specific needs, right out of the box. When enabled, a device locks as soon as it connects to the network. Device management. It is not required to Enable auto-lock again for devices that already have auto-lock applied (the device will continue to have auto-lock applied). How to update the lockscreen message in Knox Jul 26, 2023 · Can Knox Guard detect when a user changes the SIM Card? Yes. Jul 26, 2023 · How do I create the SIM control policy in Knox Guard? In the left sidebar of your KG console, select Policies. Knox Guard provides stable and fast-performing server-side APIs which allow you to use a comprehensive set of Knox Guard features in your system. Complete Use your Samsung Account or Microsoft Entra ID, Okta, or Ping Identity credentials to sign in. Accept devices Accepting multiple devices in a single operation can only be accomplished when the devices are from a single reseller. This section contains a video introducing Knox Guard. For Knox Guard 1. Set up your devices for a one-time deployment, or update them as much as you want. No development required. Unlike with smaller device totals, where the download link is immediately available, when downloading a log containing 10,000 or more devices, the file is generated asynchronously and becomes Jul 26, 2023 · To manage Knox Guard administrators and assign relevant roles and permissions: Select Administrators and Roles from the left-hand navigation menu. Resolution. As mentioned above, each license has two important periods — license activation period and License device usage period: License activation period — A commercial Knox Guard license has a one-year activation period. Jul 26, 2023 · A standardized CSV template is available to select devices on the Knox Guard console using their IMEIs. Jul 26, 2023 · To access the Knox Guard console, your local network must be configured with ports 443 and 80 open. Knox Guard offers device logs, which allow you to check if the SIM card was changed or replaced. Optionally use the column’s filter function to refine which device models display. You can block frequently-used apps on devices by creating an app blocklist. Start configuring this device. Jul 26, 2023 · Click SEND PAYMENT NOTIFICATION on the Bulk actions page, then add the device spreadsheet to the Send notification page. Knox Guard 21. Mobile provisioning & application management – bulk enrollment, app distribution. Oct 9, 2024 · Licenses that were added to the Knox Guard tenant, starting with the earliest license. This feature helps prevent theft or misuse of your devices while they’re at rest or in transit. Robust end to end mobile device management (MDM) – monitor & control the devices, device security, data security, BYOD support. For steps on creating a Samsung Knox account, see Create a Samsung Knox account. An IMEI exchange may be needed in instances where a Oct 17, 2023 · Access the Knox Guard console. In such cases, you can unlock the device by deleting the device’s IMEI from the Knox Guard console and rebooting the device. 01 release notes. The message should contain information on why these reminders are sent and the phone number and email address for contacting the appropriate resource stopping the reminder messages. How to display an app icon on the lock screen. For the reminder to be delivered, the device must be turned on (through Device actions) before the configured time setting below is reached. Easily control your devices via Knox web console or, if required, leverage Knox Guard as a platform and integrate with other web services and deploy alongside enterprise mobility solutions such as EMM. Jul 26, 2023 · This knowledge base article provides details on Knox Guard’s (KG) Application Installation policy, including how it works and how to enable it in your KG console. Can Knox Guard detect when a user changes his SIM Card even with another SIM Card from the same carrier? Knox Guard; 10,000 or more managed devices; Overview. Jul 26, 2023 · A standardized CSV template is available to enter devices on the Knox Guard console using their IMEI. If you want to make any changes to the offline lock policy for select devices, you can do that from the Update offline lock acti Dec 6, 2023 · Auto-lock lets you automatically lock devices after they’re enrolled in Knox Guard. Knox Guard administrators can periodically refer to the Activity Log to assess Knox Guard subscription events including — when they occurred, involved Knox Guard administrators, event category, action type, and description. If the Device status reflects Locked or Unlocking , a PIN button appears to right of the status as an indicator that a PIN must be input on the user’s device to stop reminders or unlock the device. Under Choose to lock the device and/or restrict the following actions for the unlisted MCC/MNC , select the actions you want to perform in the device in case an unlisted SIM card is To use this feature, you need a Knox Guard Advanced license. Contact our sales team or your local Knox license reseller to buy one. Starting with this release, you will no longer be able to use the Knox Deployment app to directly enroll into Knox Guard. About Knox Guard’s mobile number (IMSI) lock policy. To delete a reseller from Knox Guard: Select a listed reseller link from amongst those displayed within the Resellers screen. For additional information on managing Knox licenses, go to: License management. Complete No development required. After your devices are uploaded by the device reseller with your Customer ID, the license is applied and activated automatically in the Accept Devices Apr 3, 2024 · Knox Guard is a Samsung Knox Cloud service that enables carriers, retailers, and financial partners such as banks to reduce their financial exposure due to: Lack of payment from subscribers on an installment or Pay-As-You-Go plan Dec 19, 2024 · Last updated December 19th, 2024. Deprecations Notice for removal of KDA enrollment support. Cause. Complete Nov 12, 2024 · Launch the Knox Guard console. Upload devices. Jul 26, 2023 · This method of uploading devices is useful for Financial Institutions to implement Knox Guard. Dashboard. Steps to install an application in device through KG console: Uploading an application at KG console: Jul 26, 2023 · To enable/disable Mobile Number (IMSI) Lock, access Knox Guard’s console option: Go to Devices > Select devices > Actions > Manage policy > Enable/ Disable SIM Control. Auto-Lock feature is used to lock devices automatically once they enrolled to KG. Aug 23, 2023 · Once purchased, you can enter the license key in the Knox Guard console to activate it. Knox Guard 25. Knox Guard Admin Console allows you to manage and protect Samsung devices from theft, loss, or financial default. 12, you can now download the activity log and device log from the Activity log page when the number of devices exceeds 10,000. Knox Guard can help reduce the risk by lowering the device fraud rate (for both post- and pre-paid models) Deterrence of fraudulent theft claims Lock devices that are reported lost or stolen This ensures that the devices will not function and become unusable by anyone Knox Guard can minimize their motivation by locking down lost or stolen devices Oct 28, 2024 · New Ability to lock device when IMEI mismatch detected. See Access the Knox Guard console for details. What is Knox Guard’s Application Installation policy? Jul 26, 2023 · A standardized CSV template is available to select devices on the Knox Guard console using their IMEI. This can help motivate users with delinquent devices to pay their owed service fees, before you need to resort to harsher measures, such as locking the device. Knox allows carriers, insurance firms, or any businesses to remotely protect Samsung devices against financial risk. To display an app icon: Dec 6, 2023 · Starting with Knox Guard 23. Refer to the RESOURCES field to review separate User guide, Q&As and API Integration Guide resources available to help navigate the Knox Guard console and use the Knox Guard API. Ability to view MSP admin details in the customer console. For more information and instructions on Knox Guard or on getting started Jul 26, 2023 · A Knox Guard managed device can automatically lock itself to protect against malicious attacks. This article will cover application installation procedure and update. Select Support from the left-hand navigation menu to review the support resources available within Knox Guard. Select the DELETE button from the bottom of the reseller screen. Jul 26, 2023 · Knox Guard offers a mechanism to push and install an application to enrolled devices so in case device is locked by Knox Guard, the application can be invoked by end user. This blocks IT admins from enabling fully managed and work profile device provisoning. Jul 26, 2023 · Create a default Knox Guard End User License Agreement (EULA) requiring agreement from device users. With this Enable and disable app installation policy, you have granular control to enable or disable app installation per device. License activations are reflected within the same month a license is added to Knox Guard. 01, when an MSP admin views the customer’s Knox Guard console, the account icon displays the MSP admin’s initials. Additionally, Knox Guard can no longer lock or send messages to the device. Complete Jul 26, 2023 · This can also be implemented using Knox Guard API, through the updateLockMessageUsingPOST operation. With Knox Guard 25. Last updated July 26th, 2023. Knox Guard status flow. Oct 28, 2024 · Android Debug Bridge (adb) is a command-line tool that allows device users to perform tasks like installing and debugging apps, and accessing the Unix shell. A standardized CSV template is available to enter devices on the Knox Guard console using their IMEIs. On the SIM control screen, enter the Mobile Country Code (MCC) and Mobile Network Code (MNC) that correspond to your carrier’s SIM. Starting with 24. Guard your company’s device payment plans and maintain control of mobile device assets outside your reach. With 10,000 or more uploaded devices on the Knox Guard console, you may encounter an issue when extracting the list of downloaded devices from the automatic emails sent to you. Additional information Knox Guard can help reduce the risk by lowering the device fraud rate (for both post- and pre-paid models) Deterrence of fraudulent theft claims Lock devices that are reported lost or stolen This ensures that the devices will not function and become unusable by anyone Knox Guard can minimize their motivation by locking down lost or stolen devices Nov 7, 2024 · About Knox Guard’s SIM control policy. Sep 6, 2023 · To use this feature, you need a Knox Guard Advanced license. Relock reminder. Jun 26, 2024 · The existing Application installation policy allows the app installation tenant wide. These financial institutions do not function as resellers and are not part of a device channel. 11. By default, this policy is applied account-wide. For such customers, Knox Guard has provided a method to upload devices without depending on a Reseller. The maximum number of devices that can be bulk blink reminded is 10,000. The device identifier (IMEI/SN/approval ID) and lock screen message need to be provided in the request body of the API Sep 6, 2023 · Launch the Knox Guard console. Sep 25, 2024 · Starting with the Knox Guard 24. Once approved, you can sign in to the Knox Guard console: If you use any other Knox cloud services along with Knox Guard, you can access Knox Guard from the Knox Admin Portal. Jul 26, 2023 · Access the Knox Guard console. On the Policies screen, select SIM CONTROL. The solution provides features like locking a device when needed, applying usability restrictions for voice, text and data usage, and applying international roaming restrictions. Complete device management in bulk Jul 26, 2023 · Trial licenses can also be deleted from the Knox Guard console when they are no longer required for device testing. To do so, request for the permission to block ADB on your Knox Guard enabled devices with Android 15 and higher. For single device: Go to Devices > Select a device > Actions > Enable/Disable Auto-Lock . Jul 26, 2023 · Overview. Customize device UI for a seamless customer experience. You can block frequently-used apps from the devices by creating an app blocklist. A temporary Exchanging state can exist when an IMEI exchange is in process. Enroll now with Knox Guard to get your device protected. Jul 26, 2023 · Create the Knox Guard default messages displayed on an end user device to communicate initial enrollment and SIM card change events. To lock devices in bulk: Select BULK ACTIONS from the lower, left-hand, side of the screen. If you cannot locate an existing administrator, use the Search field located on the upper, left-hand side, of the screen. Jul 26, 2023 · To review a device’s Knox Guard status flow once added to the console, go to: Knox Guard status flow. Manage devices. The maximum number of devices that can be locked in bulk is 10,000. Optional server integration with your legacy systems (supported using REST APIs). Once purchased, access the Knox Guard console and enter your license key. rpzseik ntk jqgz kahe acjx kei jvqmkga fxoemql lfbhadf ztwti